Refund policy

 

Shipping not included. Some products are non-returnable.

At S-TEAM OVERLAND, we want you to be completely satisfied with your purchase. If you're not entirely happy with your product, here's our return policy:

Return Window: You have 30 days from the date of purchase to return eligible items for a refund or exchange.

Non-Returnable Items: Please note that certain items cannot be returned due to hygiene reasons or if they've been used. This includes sleeping bags, mattresses, pillows, and other personal products. We encourage you to carefully consider these items before purchase.

Shipping Charges: Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or damaged.

Restocking Fee: A restocking fee of 10% will be applied to returned items not in their original condition, damaged, or missing parts. This fee helps cover the costs associated with processing and restocking returned items.

Return Address: Please send all eligible returns to: 575 Canarctic Drive, Toronto, Ontario, M3J 2P9, Canada.

For detailed information on initiating a return, the return process, or for any further inquiries, please review our comprehensive Return Policy or contact our customer service team.

Thank you for choosing S-TEAM OVERLAND for your outdoor needs!